One place for every guest need — and every task behind it.
Guests and your team, connected on their phones. Start with one feature, add the rest when you're ready.
Running at Roseate Hotels & Resorts.
Everything in a hotel is a task
A guest request. An incident. A car recall. Different names, the same shape — and three things break whenever that shape is missing.
Nobody Owns It
A request taken at the desk becomes an instruction to whoever is nearby. If that person is busy, mid-shift or gone, the request has no owner — and no one can say who it belongs to.
Nobody Timed It
With no clock on the request itself, late is only visible once the guest says so. There is nothing to escalate against while it matters, and nothing to improve against afterwards.
Nobody Sees the Pattern
One late breakfast is an incident; a recurring one is a decision for the GM. That pattern exists only if the first two were recorded in the first place.
On Midaz every request has an owner, a clock and a record — whether it came from a guest, a staff member or the front desk.
Three ways to use Midaz
Start with any one of them. Add the others whenever you are ready.
Our own hardware
Keyless access
The phone becomes the room key — built on our own hardware.
- Room door — opens from the app, no key card to issue, lose or replace.
- Room power — switched on from the phone, in place of the card slot.
- Elevator — called from the app, with access only to the guest's floor.
Live today.
At Roseate Hotels & Resorts — dining, concierge, offers, keyless access and the team tools.
of chauffeur, airport transfer and baggage requests handled on Midaz
of valet requests handled on Midaz
of stays leave feedback on their own — no forms, no staff asking
The team tools are used for almost every request, because they replace what staff already do by phone and WhatsApp. How many guests use the app depends mostly on how actively the hotel promotes it.
“Revo-Ex has been a true game changer — seamlessly integrating technology with hospitality, empowering our guests to unlock rooms, order amenities, book concierge services and explore exclusive offers, all through a single app.”
Kush Kapoor, CEO, Roseate Hotels & Resorts. Reference call and site visit on request.
Works the same at one hotel or fifty
One decision for the group — each property starts at its own pace.
One standard
Same Way of Working
Each hotel keeps its own way of serving guests. The group gains one way of handling, timing and reviewing every request.
At its own pace
Property by Property
A flagship can run everything; a smaller property can start with valet and incidents. Nothing has to be redone later.
One view
Every Property Compared
Response times and guest ratings across properties, side by side — as they happen, not in a month-end report.
Start with any one
No property should have to buy everything to try one thing.
Quick
Live in Weeks
One feature, one department, one property. Staff learn a single task on a phone they already carry. Most features go live in weeks; valet in days.
Priced per feature
Pay for What You Use
Each feature is priced on its own. Adding another later means switching it on, not starting again.
The easiest first step
Zero-Wait Valet
No app for guests, no IT work, one team. Guests notice it at departure, and you can measure it within a week.
Stated upfront
Two things worth knowing before you start.
Guest features connect to your hotel system
To know who is checked in and where. Standalone guest services and the team tools need no connection at all — which is why most hotels start there.
Guest app use depends on the hotel
It rises with how actively a property promotes it. We would rather say so now than have it discovered later.
No system replacement, no data migration, no hardware project beyond keyless access.